Privacy policy

Effective Date: February 24, 2026

This Privacy Policy explains how DISTRICTCLEAN (“we,” “us,” “our”) collects, uses, and protects information when you visit our website, request service, place an order, or contact our team.

1) Information We Collect

Information you provide directly

  • Name, email address, and phone number
  • Billing address, service address, or shipping address
  • Service details, appointment notes, access instructions, and special requests
  • Order details if you purchase products or supplies
  • Messages sent to our customer support team
  • Account details if you create an account

Payment information
Payments are handled by secure third-party payment processors. We do not store full debit or credit card numbers.

Automatically collected information

  • IP address, browser type, device type, pages visited, timestamps, and referral links
  • Approximate location based on IP address
  • Cookies and similar technologies used for site functionality, analytics, and security

2) How We Use Your Information

We use collected information to:

  • Schedule, confirm, and manage service requests
  • Process purchases and send receipts or confirmations
  • Communicate appointment updates, delivery details, or support responses
  • Prevent fraud, misuse, and unauthorized activity
  • Improve website performance and customer experience
  • Send promotional messages only when you opt in, with the option to unsubscribe anytime

3) When Information May Be Shared

We may share limited information with:

  • Service providers such as payment processors, scheduling tools, shipping carriers, hosting platforms, analytics tools, and email/SMS providers
  • Cleaning staff, contractors, or service partners only when needed to complete requested services
  • Professional advisors such as accountants or legal advisors when necessary
  • Authorities if required by law or to protect safety, rights, or property
  • Business transfer parties if the business is sold, merged, or reorganized

We do not sell personal information for money. Some analytics or advertising tools may be considered “sharing” under certain privacy laws. You may contact us to request available opt-out options.

4) Your Choices

You may:

  • Unsubscribe from marketing emails using the link in our messages
  • Request access, correction, or deletion of your personal information
  • Manage cookies in your browser settings
  • Contact us with privacy-related questions

Identity verification may be required before certain requests are completed.

5) Security and Retention

We use reasonable safeguards to protect information. We keep data only as long as needed for services, order fulfillment, support, accounting, legal compliance, and dispute resolution.

6) Children’s Privacy

Our website is not intended for children under 13, and we do not knowingly collect personal information from them.

7) Contact

DISTRICTCLEAN
10306 Eaton Place Ste 120, Fairfax, VA 22030
Phone: (804) 391-3208
Email: support@districtclean.us