Terms of service

These Terms & Conditions (“Terms”) govern your use of the DISTRICTCLEAN website and services. By using our website, booking a service, or placing an order, you agree to these Terms and our Privacy Policy.

1) Business Information

DISTRICTCLEAN
10306 Eaton Place Ste 120, Fairfax, VA 22030
Phone: (804) 391-3208
Email: support@districtclean.us

2) Eligibility

You must be at least 18 years old or the age of majority in your location to book services or make purchases through our website.

3) Service Requests and Appointments

Service availability may vary by location, schedule, staffing, and job requirements. Any estimate or appointment time is based on information provided by the customer and may change if the scope of work changes.

You are responsible for providing accurate service details, safe access to the property, and any required instructions before the appointment.

4) Orders and Payments

By placing an order or booking a service, you authorize us and our payment processors to charge your selected payment method for applicable totals, taxes, service fees, delivery fees, or shipping charges.

We may cancel or limit orders or bookings due to suspected fraud, abuse, inventory issues, scheduling conflicts, or obvious pricing/listing errors.

5) Customer Responsibilities

You agree not to:

Use the website for unlawful activity
Attempt unauthorized access to our systems
Abuse promotions, refunds, returns, or chargeback processes
Provide false or misleading information

6) Product and Service Information

We aim to keep descriptions, pricing, and availability accurate. If an obvious error appears, we may correct it, cancel the related order, issue a refund, or contact you for next steps.

7) Shipping and Risk of Loss

For shipped products, shipping details are covered in our Shipping Policy. To the extent permitted by law, risk of loss transfers when the carrier accepts the package.

8) Returns and Refunds

Returns, cancellations, and refunds are governed by the Refund & Return Policy below.

9) User Submissions

If you submit reviews, photos, comments, or feedback, you grant DISTRICTCLEAN a non-exclusive, royalty-free license to use and display that content in connection with our website and services. Do not submit unlawful, misleading, or infringing content.

10) Intellectual Property

Website content, including text, graphics, logos, layouts, and design elements, belongs to DISTRICTCLEAN or is used under license. Unauthorized copying, distribution, or commercial reuse is prohibited.

11) Disclaimers and Limitation of Liability

Services and products are provided “as is” and “as available,” except where prohibited by law. To the fullest extent permitted, we are not liable for indirect, incidental, special, consequential, exemplary, or punitive damages. Total liability will not exceed the amount paid for the service or order giving rise to the claim.